Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.

Related categories 2

Business voice over IP telecoms provider. Also provides mobile apps, web conferencing and contact center services.
Aheeva - Call Center Software
Aheeva call center software is a call center solution using voice over ip for outbound telemarketing and inbound call center.
Altitude Software
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
The Amanda Company, Inc.
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
DACX Ameyo is a communications suite for contact centers and enterprises with the need for advanced collaboration capabilities. Components include ACD, IVR, voice recording, unified messaging etc.
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
Applied Business Technologies
Provider of Call Center recording and quality audit solutions.
Aspect Inc
Global providers of call center solutions including voice, text, chat and social multi-channel support.
Astute Solutions
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
BlÄ Tornet Data AB
Offers software development and consulting based around support organization and management.
Braxtel Communications
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
Bright Pattern
Providers of multi-channel cloud contact center software
Cacti Inc
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
Provides workflow management software for contact centers. Allows creation of call scripts, including screen popping and full reporting suite.
Centergistic Solutions
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
Clarity Connect
Providers of contact center software native to Skype for Business
Coordinated Systems, Inc.
Provides software for agent monitoring and call recording.
Data Collection Resources
Offers monitoring and agent evaluation software.
Database Systems Corp.
Provider of call center technology, including software, predictive dialer systems, and web development products.
Dial Connection, Inc.
Offers predictive dialing, telemarketing and call center software solutions.
EasyCall Cloud
EasyCall Cloud is online call center and CRM software for telemarketing and telesales.
Contact center integration software for mid-sized to large enterprises, with cloud platform and on-premises software offerings.
Electronic Technology Systems
Contact center voice, screen, call recording and monitoring software solutions.
Engage Technology
Specializes in Computer Telephony and E-Commerce solutions software.
Enghouse Interactive
Producer of customer call center and telephony integration software.
Envision Telephony, Inc.
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
Five9 is a global provider of on-demand call center software for telemarketing, customer service, and business continuity.
Genesis Systems
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
Greenlight Innovation
Providers of hosted call centre software and CRM solution including predictive dialler, agent scripting and inbound call routing.
Gryphon Networks
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
Hansen Software
Call accounting software systems for the general or professional business or the Hospitality industry.
i-Net Applications Ltd
Provides a range of voice recording applications based upon the Microsoft platform.
Predictive dialer and IVR messaging dialing technology, specifically for the collections industry. Based in Salt Lake City, Utah.
Provide call center software that features voice response system, skills-based routing, speech recognition, inbound/outbound call blending, and workforce optimization.
Inova Solutions
Provider of call center reporting software and hardware, mass notification systems for schools and universities, and Power over Ethernet (PoE) network clocks.
Offers PC-based training and assessment programs for call centers and a number of other industries.
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
Monet Software
Provider of unified call center workforce optimization solution, workforce management, call recording, quality management and performance management software in the cloud.
Nixxis is a software publisher specializing in call/contact centers and customer interaction solutions.
Noble Systems
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
OPC Marketing
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
PanaLog Software
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
Portage Communications
Offers a range of call center software tools for forecasting and staffing.
Presence Technology
Presence Technology offer a suite of modular multi-channel software solutions for call centers.
Professional Telecommunications, Inc.
Distributor of business management solutions for the call center industry.
Providers of cloud based contact center scoring software. Allows creation of bespoke wallboards and reports.
Scrub DNC
Do Not Call list compliance scrubbing software for Windows and iPhone.
Snapshotz Online
Web based customer service assessment and benchmarking tool.
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
TeleWare PLC
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
TixTime scheduling, time and attendance, and employee management for contact centers.
Global providers of contact center technologies. Part of Noble Systems.
Ultra Communications
Provider of network call centre solutions, offering clients 24/7/365 UK support. Includes inbound/IVR/ACD, predictive dialler, CTI, call recording,MI and managers tools.
Provides a range of call center software utilities.
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
Offers a range of call center software products, including predictive dialers and sms management solutions.
Volt Delta
Provides software solutions for call centers, directory assistance providers and yellow pages publishers. Solutions include call routing, ACD, speech recogntion, data management, search engine and integration.
Vox Spectrum Inc
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
Westbay Engineers
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
Who's Calling
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
Wilke Global
Providers of consumer-oriented CRM solution. Includes multi-channel contact management, item locator, knowledge-base, and surveys. Hosted and on-premise systems available.
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.

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